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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ruslan Ivanov

Ruslan Ivanov

September 18, 2026

5  out of  5
rating by Ruslan Ivanov
"Дуже відповідальні люди працюють в цій компанії , дякую за допомогу . Професійний підхід до кожного клієнта у Катерини"
We responded:
"Дякуємо за ваш відгук, Руслане! Ми раді, що ви оцінили професійний підхід Катерини та нашої команди. Для нас важливо надавати кожному клієнту найкращий сервіс. Якщо вам знадобиться додаткова допомога, будь ласка, звертайтеся!"
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Anatoly Semenov

September 11, 2026

5  out of  5
rating by Anatoly Semenov
"Thank you! Great experience, specialist Katherina is the best! Will recommend to my friends"
We responded:
"Anatoly, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
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Anny K

September 9, 2026

5  out of  5
rating by Anny K
"Thank you to Ekaterina for helping with the insurance documents!Every time I call her, she readily helps me with everything.Today, she also helped with the dividend payment.Great job, Katya, thank you!"
We responded:
"Anny, thank you for taking the time to leave us a review! I'm glad to hear that our team has been so helpful with your insurance documents and dividend payment. We appreciate your feedback and are here to assist whenever you need us. Thanks for choosing us!"
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Ann Atman

September 8, 2026

5  out of  5
rating by Ann Atman
"l've had such a wonderful experience working with Katya Charikov for my auto insurance. Katya is incredibly professional, knowledgeable, responsive, and always goes above and beyond to make everything easy and stress-free. She genuinely cares about her clients and is always there when you need help or have a question.
Their office has recently moved to Delray Beach, and I highly recommend Katya to anyone looking for a trustworthy and attentive insurance agent in the area. She is truly a pleasure to work with!"
We responded:
"Thank you, Ann, for sharing your experience! I'm delighted to hear that Katya has been so helpful with your insurance needs. It's great to know that her professionalism and dedication have made things easy and stress-free for you. We appreciate your recommendation and are glad to have you with us in Delray Beach. Feel free to reach out if you need anything else!"
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Tatiana Arbatskova

September 3, 2026

5  out of  5
rating by Tatiana Arbatskova
"Katya is very client-oriented, professional, and knowledgeable. She explains everything clearly, is always happy to answer questions, and never pressures you. It’s truly a pleasure to work with her!"
We responded:
"Thank you! I'm glad to know you've had such a positive experience. We aim to ensure everyone feels comfortable and informed. Feel free to reach out if you need anything else!"
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Andrew Dunkes

August 27, 2026

5  out of  5
rating by Andrew Dunkes
"I have been dealing with Stephanie Madison for a while now. Always will to help as well as save me money. He knowledge and service is over the top. Thank you Stephanie for all you do and should be recognized for your patience, hard work and customer service."
We responded:
"Andrew, thank you for taking the time to leave us a review! I'm glad to hear that Stephanie has been so helpful and attentive to your needs. We truly appreciate your kind words about her dedication and service. We're here for you, so feel free to reach out if you need anything else!"
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J Turner

August 24, 2026

5  out of  5
rating by J Turner
"I have been with State Farm for as long as I can remember and they are a great agency, but one of the biggest reasons is NOT because of Jake @ State Farm, it's because of Stephanie M. at State Farm!
She has been a breath of fresh air everytime I need to call for any reson at all. She has a great personality along with superb customer service skills and professionalism as well. As a business owner mysalef, I understand the value of having an employee with these qualities!"
We responded:
"Your review brightened our day, J Turner! Combining clear guidance, genuine warmth, and absolute professionalism for all your home and car insurance needs is a top priority for Stephanie and our whole team. Thank you for recognizing her dedicated care and choosing our office for so many years!"
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Allen Garcia

August 20, 2026

5  out of  5
rating by Allen Garcia
"Stephanie Madison is not only professional and extremely knowledgeable. She’s always there to help in any questions we have .
Our last agent was terrible.
We continue to future business with State Farm & Stephanie Madison
Keep up the amazing work"
We responded:
"Thank you, Allen! I'm really happy to hear that Stephanie has been able to provide you with the professional and knowledgeable service you deserve. It's great to know that you're satisfied with our office and plan to continue with us. We'll keep up the good work! Feel free to reach out if you need anything else."
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Rob Cass

August 6, 2026

5  out of  5
rating by Rob Cass
"Stephanie Madison is the best! Been with her for years and she's always available no matter how busy and has all the answers. I highly recommend her services."
Profile photo of Nazaire Auguste

Nazaire Auguste

August 5, 2026

5  out of  5
rating by Nazaire Auguste
"I have been with State farm for a while my agent Stephanie takes care of me whenever I have a question or a concern about anything regarding my policy she's the best great personality thank you Steph keep up the good work"
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Melanie Moschetto

August 3, 2026

5  out of  5
rating by Melanie Moschetto
"Stephanie Madison has been my go-to State Farm agent for many years. She is honest, knowledgeable, and genuinely looks out for my best interests instead of just trying to make a sale. She always takes the time to answer my questions, explain my options, and make sure I have the coverage that’s right for me. It’s hard to find someone you can truly trust, and Stephanie has earned mine over the years. I highly recommend Stephanie Madison and the entire Frank Walker State Farm team!"
We responded:
"Melanie, thank you for the thoughtful review! I'm glad to hear that Stephanie has been such a reliable and trustworthy resource for you over the years. It's wonderful to know that she has consistently provided you with the support and guidance you need. We appreciate your recommendation and are grateful to have you as part of our State Farm family. Feel free to reach out if you need anything else!"
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Michael Brothers

July 29, 2026

5  out of  5
rating by Michael Brothers
"With companies becoming harder and harder to work with, prices seemingly skyrocketing everyday, and communication going by the waste side, it’s always refreshing to talk to and work with Stephanie. She explains in detail every inch of your pooch without confusing you. And I find State Farm to be the most consistent in pricing. My dad was transferred to another agent and when I called to have switched to Stephanie their office gave me a hard time and a run around only confirming why I want to be with Frank/Stephanie even more. You never get that with them. Only honesty and clear communication. None better in the business."
We responded:
"Thank you, Michael, for sharing your experience! I'm really happy to hear that Stephanie has been able to provide clear and honest communication. We strive to make things straightforward and consistent for our customers. It's great to know that you feel confident with us. We're here to help if you need anything else!"
Profile photo of Ronna Adams

Ronna Adams

July 24, 2026

5  out of  5
rating by Ronna Adams
"Our State Farm account (multiple lines of insurance) was transferred to the Frank Walker Agency recently upon the retirement of our long-time agent. We are extremely pleased with the service we continue to receive from our Account Manager, Stephanie Madison. Ms. Madison is professional, proficient, and extremely knowledgeable of all State Farm products. And, most importantly, she is very personable. She makes cost-savings suggestions, and answers email inquiries quickly. The Frank Walker Agency is indeed fortunate to have Ms. Madison on staff."
We responded:
"Ronna, thank you for taking the time to leave us a review! I'm happy to hear that you're pleased with the service from Stephanie. It's great to know she's been able to assist you with her expertise and personable approach. We feel lucky to have her on our team. Let us know if we can help with anything else!"
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Diane Mancino

July 22, 2026

5  out of  5
rating by Diane Mancino
"We can't say enough good things about Stephanie Madison at Frank Walker's State Farm. We have multiple policies including business and personal and her service is unmatched! Thank you for always being so responsive and helpful through the years!!"
We responded:
"Diane, I'm really happy to hear that Stephanie has been able to provide you with such responsive and helpful service over the years. We truly appreciate your trust in us for both your business and personal insurance needs. Feel free to reach out if you need anything else!"
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M

July 21, 2026

5  out of  5
rating by M
"I cannot recommend Stephanie Madison enough! Navigating insurance can be so overwhelming, but she always takes the time to explain everything clearly and patiently answers all of my questions. Stephanie is extremely professional, responsive, and genuinely cares about finding the best coverage for their clients. A true 5-star experience! Thank you Stephanie. You are the best! 😊"
We responded:
"Thank you! I'm really happy to hear that Stephanie has been able to make your insurance experience easier and more understandable. It's great to know she has been responsive and attentive to your needs. We appreciate your kind words and are glad to have you with us. Let us know if we can help with anything else!"
Profile photo of bryce dees

bryce dees

July 21, 2026

5  out of  5
rating by bryce dees
"I’ve been working with Stephanie Madison for at least 5 years now. She’s always willing to help me with large and small issues with the ultimate professionalism and honesty. I would highly recommend asking for her next time you’re shopping around!"
We responded:
"Thank you, Bryce! I'm really happy to hear about your positive experiences with Stephanie over the years. Her professionalism and honesty are truly valued here. We appreciate your recommendation! Feel free to reach out if you need anything else!"
Profile photo of Cindy Martinez

Cindy Martinez

July 21, 2026

5  out of  5
rating by Cindy Martinez
"We have been with State Farm Insurance for 36 years. 20 of those years have been with Stephanie Madison. She has been there for myself and my family countless times over the years. Words can not express how much we appreciate her not only for the work she does, but for the person she is."
We responded:
"Thank you, Cindy! I'm so happy to hear about your long-standing relationship with us and the wonderful support Stephanie has provided over the years. It's truly rewarding to know that she's made such a positive impact on you and your family. We're grateful to have you with us. Let us know if we can help with anything else!"
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Roberto Valenti

June 29, 2026

5  out of  5
rating by Roberto Valenti
"What a nice experience to be at State Farm of Mr Frank Walker, and being assisted by RICARDO, not only a knowledgeable agent who solved all our needs, but a nice person as well, very patient and friendly.
I would recommend them for insurance purposes without any ecsitation!
Besides, everybody else was nice to us as well!
They made my day!"
We responded:
"It's truly rewarding to see that your interaction with Ricardo left you with such a positive impression, Roberto. We believe that handling your insurance needs should be an uncomplicated and pleasant process, so hearing that he walked you through everything with patience is outstanding. Thank you for taking a moment to highlight our team's service!"
Profile photo of Athena Chilicas Barrocas

Athena Chilicas Barrocas

June 26, 2026

5  out of  5
rating by Athena Chilicas Barrocas
"Frank Walker and his team at State Farm are fabulous. I recently had an accident and State Farm Claims were responsive and helpfu whenever I had a questions. They were even able to return my deductible as the claim was 100% not my fault. I highly recommend Frank Walker and his team at State Farm Insurance."
We responded:
"What wonderful feedback, Athena! Dealing with an auto accident is not easy, but I am so glad to hear that you found our claims team readily accessible and attentive whenever questions came up. Thank you for recognizing our dedication to top-notch service, and thank you for taking the time to recommend our office!"
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John Ferrer

April 17, 2026

5  out of  5
rating by John Ferrer
"Great experience and Monica is the best"
We responded:
"Thank you, John! I'm happy to hear you had a great experience with us, and I'll be sure to pass along your kind words to Monica. We appreciate your feedback and are here if you need anything else!"
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Donna Arrese

April 2, 2026

5  out of  5
rating by Donna Arrese
"I wanted to express how happy I was with the help I received from Monica in Frank Walker's office. She explained everything about my Homeowners Policy in detail and was very helpful with any questions I had. I would recommend this office for all of your insurance needs!"
We responded:
"Thank you, Donna! I'm so glad to hear that Monica was able to assist you with your Policy and answer your questions. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Gail Garletts

March 27, 2026

5  out of  5
rating by Gail Garletts
"I just want to share with you the experience I had when Monica stayed farm in Cooper City and Davy. It was a blessing to have someone some knowledgeable.State Farm and I greatly appreciated it.She gave me peace of mind. And saved me thousands on my home insurance! Plus she took the time to explain the new policy to me."
We responded:
"I’m so glad you’re happy with Monica’s service. Thank you for sharing this with us. Monica is a professional that really cares for her clients. "
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Maximo Arriaga

March 18, 2026

1  out of  5
rating by Maximo Arriaga
"Horrible company, I have had this insurance for years and have experienced them charging my credit card two months in a row overdrafting my account. I keep calling frank walker and he ignores my phone calls. Now my bank account is on the negative due to frank walkers office making continuous habit overcharging my credit card. I advise people to look for a provider who is more responsible with people's credit card on file. Im reporting this to better business bureau to please assist on this matter and corporate is next!!!!!!!"
We responded:
"Max, I’m really sorry for the frustration this billing issue caused you. I understand how serious it is when duplicate charges impact your account.

While the error originated with the insurance company, I’ve been actively working with them to get this fully resolved and refunded. We’ve spoken several times, and I’ve continued to escalate the issue on your behalf until we reached a resolution.

I know this situation wasn’t acceptable, and I appreciate your patience while we worked through it. If there’s anything still outstanding, please contact me directly so I can make sure everything is fully taken care of.
Frank Walker "
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Sheik Azeerulla

March 6, 2026

5  out of  5
rating by Sheik Azeerulla
"Great customer service from Ana!"
We responded:
"Thank you, Sheik! I'm happy to hear about your positive experience with Ana. Our team is dedicated to providing excellent service, and it's wonderful to know Ana delivered just that. If you have any more questions or need assistance, feel free to reach out anytime!"
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James Catalano

March 5, 2026

5  out of  5
rating by James Catalano
"Great experience dealing with Ana Teachenor
Help me with my multi vehicle"
We responded:
"Thank you, James! I'm happy to hear that Ana provided you with a great experience while assisting with your insurance needs. We appreciate your feedback and are always here to help with any insurance questions or needs you might have. Thanks for choosing us!"