State Farm® Insurance Agent Frank Walker

"I wanted to express how happy I was with the help I received from Monica in Frank Walker's office. She explained everything about my Homeowners Policy in detail and was very helpful with any questions I had. I would recommend this office for all of your insurance needs!"

"I just want to share with you the experience I had when Monica stayed farm in Cooper City and Davy. It was a blessing to have someone some knowledgeable.State Farm and I greatly appreciated it.She gave me peace of mind. And saved me thousands on my home insurance! Plus she took the time to explain the new policy to me."

"Horrible company, I have had this insurance for years and have experienced them charging my credit card two months in a row overdrafting my account. I keep calling frank walker and he ignores my phone calls. Now my bank account is on the negative due to frank walkers office making continuous habit overcharging my credit card. I advise people to look for a provider who is more responsible with people's credit card on file. Im reporting this to better business bureau to please assist on this matter and corporate is next!!!!!!!"

"Great customer service from Ana!"

"Great experience dealing with Ana Teachenor Help me with my multi vehicle"

"I have been with Frank Walker Agency over 25 years always had very helpful and polite staff. Ms Monica Billa is one of the member that has gone above and beyond in helping me out with my homeowners assurance. Good service."

"The best State Farm Agent everybody is super friendly specially Ana she is a great professional always ready to help. In general 10/10"

"Working with Monica B. was such a great experience. She handled everything smoothly from start to finish and found ways to save us money without compromising coverage. She’s warm, professional, and truly makes you feel comfortable, like you’ve known her forever."

"Muy agradecido con la representante de la compañía Mónica Billa.. La atención y el conocimiento del producto me deja muy satisfecho. Recomiendo esta oficina y en especial a Monica.. Muchas gracias."

"Para mi esposita y para mi, State Farm es lo mejor de lo mejor. Ahora si hablamos de la agente Monica Billa, su profesionalismo, atención, dedicación, esmero y sobre todo su paciencia son dignos de admirar. En este mundo deberían existir más Monica Billa de seguro sería un mundo mejor. Para nosotros es un ángel bajado del cielo. Con ella conseguimos los seguros de Homeowner's Insurance, Flood Insurance y Car Insurance a un precio espectacular 👌 por nuestra parte 100% recomendada."

"Longtime State Farm customer here, and Monica has been exceptional. She took the time to review our policies in detail and somehow lowered both our homeowners and auto insurance by over 50% — especially impressive given how tough Florida’s insurance market is right now. Professional, knowledgeable, and easy to work with. Highly recommended."

"I had a fantastic experience with Monica Billa, Account Manager from (Frank Walker) State Farm. She took the time to really listen to my concerns and clearly explained how the pro-rated amount would work for my traded-in car and the coverage for my new one. I truly appreciated how she broke everything down in a way that was easy to understand. What impressed me most was her proactive approach — she came up with smart, cost-saving ideas to help lower my premium without sacrificing the coverage I needed, and she implemented those changes right away. It’s rare to find someone who combines professionalism, knowledge, and genuine care for their clients like this. I highly recommend Monica to anyone looking for an agent who goes above and beyond!"

"Working with State Farm has been great! They efficiently dealt with my needs and Monica handled everything so well. She followed up with all my concerns, and put it into action. Couldn’t have asked for better"

"Formal Complaint and Statement Regarding Policy Cancellation Subject: Formal Complaint Regarding Unprofessional Conduct and Policy Cancellation Dear Sir or Madam, I am submitting this formal complaint regarding the conduct of your representative, Ekaterina (Katya) Sharikov, and to formally document the reason for my decision to cancel my insurance policy. I have contacted Ms. Sharikov on multiple occasions regarding my policy and possible coverage options. During each interaction, I experienced unprofessional, dismissive, and hostile behavior, including but not limited to: • Lack of basic professional courtesy (no greeting, abrupt and hostile tone); • Failure to provide clear or timely feedback; • Unwillingness to assist or offer alternative, more suitable insurance options; • Refusal to properly address my concerns as a client; • Statements such as “we do not have to send anything to anyone,” which is unacceptable in a professional insurance service context. Due to this repeated behavior and the consistent lack of adequate customer service, I made the decision to cancel my insurance policy. This decision was directly caused by the representative’s unwillingness to perform her duties and her unprofessional conduct. I submitted my cancellation request in writing, both: • to the personal email address provided to me by Ms. Sharikov; and • to the company’s official mailbox. As of today, I have received no written confirmation that: • my cancellation request was received; • my policy is in the process of being canceled; or • my policy has already been canceled. This lack of response places me at risk of unwanted charges and financial liability, which is unacceptable. ⸻ ❗ I formally request the following: 1. Written confirmation of the current status of my policy cancellation; 2. Immediate confirmation once the policy is fully canceled; 3. A review of Ms. Sharikov’s conduct for failure to meet professional and customer service standards; 4. Assignment of a different representative for any further communication. Please treat this matter with urgency and provide a written response as soon as possible."

"Ricardo is so helpful and knowledgeable."

"Had a pleasure working with Ricardo, found him very much attention to detail, efficient, patience and considerate. He has a vast knowledge on how auto insurance work. he is a Great asset to Frank Walker-State Farm agency. he has tips on how to save money on auto insurance and facilitates document that require compliance when travelling in one's vehicle. Happy to be a part of this outfit. Thank you Ricardo."

"I worked with Ricardo Crespo to change from GEICO to State Farm. Ricardo was knowledgeable, diligent and extremely kind. Ricardo explained everything to me in great detail and saved me hundreds of dollars on my new policy. I would refer anyone to this extremely professional agency."

"Very attentive and kind. I was frustrated with some issues I was having, but they solved everything. Ricardo crespo was very helpful and patient. I definitely recommend getting insured with them."

"Ricky was super fast a helpful talked to 4 people before and he got me prices I didn’t think was possible great experience"

"Ana I’m very thankful for your help.good service and good attitude.you are the best"

"I was talking with Ana Laura today and she was very kind and helpful."

"JUDI is the best ever she is always calm and helpful she give you as much details as possible I appreciate her so much. When you call reach out for her help direct"

"We’ve had the pleasure of working with Judy Lepold through State Farm, and she has consistently gone above and beyond in supporting us at SCG & Associates. Judy is incredibly reliable, always quick to respond, and ensures that every request is handled efficiently and accurately. Her professionalism, attention to detail, and friendly approach make her an invaluable partner. It's rare to find someone who is not only dependable but also truly cares about delivering excellent service every time. Thank you, Judy, for your continued support – you make our work smoother and more successful! Maggie"

"If you’re looking for someone who actually cares about getting you the best insurance coverage—look no further than Juanse. He helped me with auto, boat, and even general liability insurance, and made the whole process fast, smooth, and stress-free. He’s not just trying to sell you something—he explains everything clearly, finds you the best deal, and is always just a call away if you need help. Super professional, reliable, and genuinely a good person. If you want peace of mind and someone who treats you like family, go with Juanse. You won’t regret it!"

"I had an amazing experience with Juan Dalbagni! He was incredibly helpful and made the entire process smooth and stress free. Thank you so much!"