State Farm® Insurance Agent Frank Walker

"Stephanie Madison is the best! Been with her for years and she's always available no matter how busy and has all the answers. I highly recommend her services."

"I have been with State farm for a while my agent Stephanie takes care of me whenever I have a question or a concern about anything regarding my policy she's the best great personality thank you Steph keep up the good work"

"Stephanie Madison has been my go-to State Farm agent for many years. She is honest, knowledgeable, and genuinely looks out for my best interests instead of just trying to make a sale. She always takes the time to answer my questions, explain my options, and make sure I have the coverage that’s right for me. It’s hard to find someone you can truly trust, and Stephanie has earned mine over the years. I highly recommend Stephanie Madison and the entire Frank Walker State Farm team!"

"With companies becoming harder and harder to work with, prices seemingly skyrocketing everyday, and communication going by the waste side, it’s always refreshing to talk to and work with Stephanie. She explains in detail every inch of your pooch without confusing you. And I find State Farm to be the most consistent in pricing. My dad was transferred to another agent and when I called to have switched to Stephanie their office gave me a hard time and a run around only confirming why I want to be with Frank/Stephanie even more. You never get that with them. Only honesty and clear communication. None better in the business."

"Our State Farm account (multiple lines of insurance) was transferred to the Frank Walker Agency recently upon the retirement of our long-time agent. We are extremely pleased with the service we continue to receive from our Account Manager, Stephanie Madison. Ms. Madison is professional, proficient, and extremely knowledgeable of all State Farm products. And, most importantly, she is very personable. She makes cost-savings suggestions, and answers email inquiries quickly. The Frank Walker Agency is indeed fortunate to have Ms. Madison on staff."

"We can't say enough good things about Stephanie Madison at Frank Walker's State Farm. We have multiple policies including business and personal and her service is unmatched! Thank you for always being so responsive and helpful through the years!!"

"I cannot recommend Stephanie Madison enough! Navigating insurance can be so overwhelming, but she always takes the time to explain everything clearly and patiently answers all of my questions. Stephanie is extremely professional, responsive, and genuinely cares about finding the best coverage for their clients. A true 5-star experience! Thank you Stephanie. You are the best! 😊"

"I’ve been working with Stephanie Madison for at least 5 years now. She’s always willing to help me with large and small issues with the ultimate professionalism and honesty. I would highly recommend asking for her next time you’re shopping around!"

"We have been with State Farm Insurance for 36 years. 20 of those years have been with Stephanie Madison. She has been there for myself and my family countless times over the years. Words can not express how much we appreciate her not only for the work she does, but for the person she is."

"What a nice experience to be at State Farm of Mr Frank Walker, and being assisted by RICARDO, not only a knowledgeable agent who solved all our needs, but a nice person as well, very patient and friendly.
I would recommend them for insurance purposes without any ecsitation!
Besides, everybody else was nice to us as well!
They made my day!"

"Frank Walker and his team at State Farm are fabulous. I recently had an accident and State Farm Claims were responsive and helpfu whenever I had a questions. They were even able to return my deductible as the claim was 100% not my fault. I highly recommend Frank Walker and his team at State Farm Insurance."

"Great experience and Monica is the best"

"I wanted to express how happy I was with the help I received from Monica in Frank Walker's office. She explained everything about my Homeowners Policy in detail and was very helpful with any questions I had. I would recommend this office for all of your insurance needs!"

"I just want to share with you the experience I had when Monica stayed farm in Cooper City and Davy. It was a blessing to have someone some knowledgeable.State Farm and I greatly appreciated it.She gave me peace of mind. And saved me thousands on my home insurance! Plus she took the time to explain the new policy to me."

"Horrible company, I have had this insurance for years and have experienced them charging my credit card two months in a row overdrafting my account. I keep calling frank walker and he ignores my phone calls. Now my bank account is on the negative due to frank walkers office making continuous habit overcharging my credit card. I advise people to look for a provider who is more responsible with people's credit card on file. Im reporting this to better business bureau to please assist on this matter and corporate is next!!!!!!!"

"Great customer service from Ana!"

"Great experience dealing with Ana Teachenor
Help me with my multi vehicle"

"I have been with Frank Walker Agency over 25 years always had very helpful and polite staff. Ms Monica Billa is one of the member that has gone above and beyond in helping me out with my homeowners assurance. Good service."

"The best State Farm Agent everybody is super friendly specially Ana she is a great professional always ready to help. In general 10/10"

"Working with Monica B. was such a great experience. She handled everything smoothly from start to finish and found ways to save us money without compromising coverage. She’s warm, professional, and truly makes you feel comfortable, like you’ve known her forever."

"Muy agradecido con la representante de la compañía Mónica Billa.. La atención y el conocimiento del producto me deja muy satisfecho.
Recomiendo esta oficina y en especial a Monica..
Muchas gracias."

"Para mi esposita y para mi, State Farm es lo mejor de lo mejor. Ahora si hablamos de la agente Monica Billa, su profesionalismo, atención, dedicación, esmero y sobre todo su paciencia son dignos de admirar. En este mundo deberían existir más Monica Billa de seguro sería un mundo mejor. Para nosotros es un ángel bajado del cielo.
Con ella conseguimos los seguros de Homeowner's Insurance, Flood Insurance y Car Insurance a un precio espectacular 👌 por nuestra parte 100% recomendada."

"Longtime State Farm customer here, and Monica has been exceptional. She took the time to review our policies in detail and somehow lowered both our homeowners and auto insurance by over 50% — especially impressive given how tough Florida’s insurance market is right now. Professional, knowledgeable, and easy to work with. Highly recommended."

"I had a fantastic experience with Monica Billa, Account Manager from (Frank Walker) State Farm. She took the time to really listen to my concerns and clearly explained how the pro-rated amount would work for my traded-in car and the coverage for my new one. I truly appreciated how she broke everything down in a way that was easy to understand.
What impressed me most was her proactive approach — she came up with smart, cost-saving ideas to help lower my premium without sacrificing the coverage I needed, and she implemented those changes right away. It’s rare to find someone who combines professionalism, knowledge, and genuine care for their clients like this.
I highly recommend Monica to anyone looking for an agent who goes above and beyond!"

"Working with State Farm has been great! They efficiently dealt with my needs and Monica handled everything so well. She followed up with all my concerns, and put it into action. Couldn’t have asked for better"

"Formal Complaint and Statement Regarding Policy Cancellation

Subject: Formal Complaint Regarding Unprofessional Conduct and Policy Cancellation

Dear Sir or Madam,

I am submitting this formal complaint regarding the conduct of your representative, Ekaterina (Katya) Sharikov, and to formally document the reason for my decision to cancel my insurance policy.

I have contacted Ms. Sharikov on multiple occasions regarding my policy and possible coverage options. During each interaction, I experienced unprofessional, dismissive, and hostile behavior, including but not limited to:
• Lack of basic professional courtesy (no greeting, abrupt and hostile tone);
• Failure to provide clear or timely feedback;
• Unwillingness to assist or offer alternative, more suitable insurance options;
• Refusal to properly address my concerns as a client;
• Statements such as “we do not have to send anything to anyone,” which is unacceptable in a professional insurance service context.

Due to this repeated behavior and the consistent lack of adequate customer service, I made the decision to cancel my insurance policy. This decision was directly caused by the representative’s unwillingness to perform her duties and her unprofessional conduct.

I submitted my cancellation request in writing, both:
• to the personal email address provided to me by Ms. Sharikov; and
• to the company’s official mailbox.

As of today, I have received no written confirmation that:
• my cancellation request was received;
• my policy is in the process of being canceled; or
• my policy has already been canceled.

This lack of response places me at risk of unwanted charges and financial liability, which is unacceptable.

⸻

❗ I formally request the following:
1. Written confirmation of the current status of my policy cancellation;
2. Immediate confirmation once the policy is fully canceled;
3. A review of Ms. Sharikov’s conduct for failure to meet professional and customer service standards;
4. Assignment of a different representative for any further communication.

Please treat this matter with urgency and provide a written response as soon as possible."

"Ricardo is so helpful and knowledgeable."

"Had a pleasure working with Ricardo, found him very much attention to detail, efficient, patience and considerate. He has a vast knowledge on how auto insurance work. he is a Great asset to Frank Walker-State Farm agency. he has tips on how to save money on auto insurance and facilitates document that require compliance when travelling in one's vehicle. Happy to be a part of this outfit.
Thank you Ricardo."